Photo ID Required: The lead guest named on this voucher MUST present a valid government-issued photo identification (Passport for international travelers, or Thai National ID for residents) at check-in.

Name Match: The name on the Photo ID must exactly match the Lead Guest Name printed on this hotel voucher. Name amendments are often not accepted after confirmation.

Payment Card (If Applicable): If the booking was paid for using a credit card, the hotel may require you to present the physical card used for the payment.

2. Check-in and Check-out Times

Standard Check-in Time: Typically 14:00 (2:00 PM).

Standard Check-out Time: Typically 12:00 PM (Noon).

Early Check-in/Late Check-out: Both are subject to hotel availability and may incur an additional fee. Please contact the hotel directly in advance for requests.

No-Show Policy: Failure to arrive by 10:00 PM on the arrival date or within a specified time of your estimated arrival (without prior notice) may result in the hotel cancelling your entire reservation and forfeiting any payment made.

3. Pricing, Taxes, and Fees

Voucher Inclusions: The voucher confirms the pre-paid components of your stay (e.g., Room Rate, Meals like Breakfast). Please check the voucher details for specifics.

Exclusions/Extra Charges: The following are typically NOT included and must be paid by the guest directly to the hotel:

• City/Tourist Tax (if applicable and mandated by local law).

• Resort Fee (if applicable).

• Incidental Charges (Mini-bar, room service, laundry, telephone calls, etc.).

• Extra Person Charges (if exceeding the room's maximum occupancy for the booked rate).

Currency: All on-the-spot payments to the hotel are generally processed in Thai Baht (THB).

4. Special Requests and Room Conditions

Requests are not Guarantees: Any special requests (e.g., non-smoking room, specific bedding, adjoining rooms, floor level) are subject to availability at the time of check-in and are not guaranteed unless explicitly confirmed in writing by the hotel on this voucher.

Occupancy: The number of guests (adults and children) must not exceed the maximum occupancy stated for the room type booked.

5. Hotel Regulations

Prohibited Items: Please be aware that many hotels in Thailand strictly prohibit certain items, such as durian (due to strong odor), in guest rooms. Violation may result in significant cleaning fees.

No Pets/Animals: Pets are typically strictly prohibited unless the hotel is explicitly marketed as pet-friendly.

Property Damage: Guests are responsible for any damage or loss caused to the hotel property and will be charged for the cost of repair or replacement.

 Need to modify or cancel your booking? Please refer to the cancellation/amendment policy provided at the time of booking, or contact the booking agent/hotel directly using the contact details on the voucher.

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